taya7 Privacy Policy: How We Handle Your information
This policy explains exactly what data taya7 collects when you open and use your account, how we store it, and what choices you have over it. Access to this platform depends on local law and is available only in eligible regions — and wherever you access it, your privacy is handled under the same rules set out here.
Account data handled with care
Maya, GCash and GrabPay payment details protected
Your rights explained clearly
Contact us to review or correct your records
POLICY POSTURE
What This Privacy Policy Covers and How It Works
When you create an account on taya7, we collect the details you provide during registration — your name, contact details, and the payment method you choose for deposits and withdrawals. If you use Maya, GCash or GrabPay, we receive only the transaction reference data necessary to confirm that a deposit or withdrawal instruction was completed; we do not store your full wallet credentials or PIN. We also collect browsing data — pages visited, session duration, device type — to keep the platform working properly on your phone or browser. This data helps us show you the account sections you use most and resolve support queries faster. We retain your information for as long as your account remains active and for any additional period required under applicable law in the Philippines or other eligible regions. You may request a record of what we hold about you at any time by writing to our support address. We do not sell your personal data to third parties. Advertising partners may receive aggregated, non-identifying activity signals only. Any third-party link you follow from taya7 operates under that service's own policy, not ours.
GCash Transactions
When you deposit or withdraw via GCash, we log the transaction reference number and the amount. Your GCash PIN and wallet credentials stay entirely within GCash's own system and are never visible or stored on our side.
Maya Transfers
Maya deposit and withdrawal instructions generate a reference we keep for reconciliation. Full Maya account credentials are handled solely by Maya's own platform. We see only what is needed to confirm the transfer reached your account wallet.
GrabPay Payments
GrabPay payment data follows the same rule: we record the reference and amount for your transaction history. Your GrabPay login and balance details remain within GrabPay's infrastructure and are outside the scope of what we hold.
Account Data Retention
We keep your registration details, transaction records and support correspondence for the period your account is active and any further period required by applicable regulations. Once that period ends, records are removed or anonymised according to our internal schedule.
POLICY SCOPE
Where This Policy Applies and What It Does Not Cover
This policy applies specifically to the data taya7 collects and manages through your account on taya7. It does not extend to third-party services you reach by following a link from our platform, and it does not govern payment processor privacy practices. Understanding the boundary matters — here is a clear breakdown of what falls inside and outside our policy.
Account Access Data
Information collected when you log in, navigate the lobby or update your account profile is fully within this policy. That includes the device type used, login timestamp and any account-level preference you set.
Transaction Records
Deposit and withdrawal records linked to your account wallet — including references from Maya, GCash and GrabPay — are covered here. The payment processor's own handling of your wallet data is outside our scope and governed by their separate policy.
Site Content Interaction
How you browse game categories, which titles you open and how long a session runs are all data points we collect to improve account experience. This data stays within taya7 and is not shared in a personally identifiable form.
Third-Party Services
Any external site, wallet provider or game studio you interact with through a link on taya7 operates under its own privacy policy. We have no visibility into or control over data those services collect once you leave taya7.
YOUR AVAILABLE ACTIONS
Practical Choices You Have Over Your Personal Data
You are not a passive party under this policy. There are concrete steps you can take to review, correct or query the data we hold about you. Start by logging into your account — your profile section shows the registration details we currently have on file, and you can update your contact information directly from there without contacting support. If you believe a data point is incorrect and cannot fix it yourself through the account interface, write to us at the support address and we will review it. You may also ask for a summary of all personal data we hold linked to your account; we will respond within the timeframe set out under applicable data protection rules. If you want to request removal of your data, note that some records must be kept for legal and compliance reasons even after an account is closed — we will tell you what falls into that category when you raise the request.
Review Your Account Records
Log in and open your account profile page. The fields shown there reflect the registration data we currently hold. Check for accuracy and update any detail you can edit directly.
Correct an Error
If a data point cannot be changed through the account interface, contact support with the specific detail and the correct version. We will verify your identity before making any change to your records.
Raise a Data Query
Send us a written request to the support contact listed on this page if you want a full summary of personal data held against your account. We aim to respond within the period required by applicable rules.
Request Data Removal
You may request deletion of your account data. We will confirm which records can be removed and which must be retained under legal or regulatory obligations before processing your request.
PRIVACY CONTACT PATHS
How to Reach Us About a Privacy Matter
Any privacy-related question, data correction request or removal instruction should be directed to our support team. There are three ways to get in touch, depending on which channel works best for your situation. For urgent account-access concerns, the live chat route tends to get the fastest first response. Written requests for data records or corrections work well over email, since they create a clear paper trail for follow-up.
Live Chat
Open taya7 on your phone or browser and use the chat icon on any page. Describe your privacy concern or data request clearly so the agent can route it to the right team without delay.
Email Support
Send your written request — data summary, correction or removal — to our support email address listed in the account Help section. Include your registered account name and a description of the specific record in question.
Account Help Centre
The Help section inside your logged-in account lists current contact options and the expected response path for privacy queries. Check there if the contact details above need to be confirmed or have changed since this page was last updated.
HOW WE HANDLE DATA
Our Approach to Data Handling, Cookies and Account Security
Holding your account data responsibly means being clear about four things: what we store, how long we keep it, who can see it and how you request changes. We store only what is necessary to run your account and process transactions through Maya, GCash or GrabPay. Access to stored data inside our systems is limited to the team functions that need it — account operations, payment reconciliation and support. We do not give external parties access to personally identifiable records without a lawful basis.
Cookie Use
We use session and analytics cookies to keep your account session active and to understand how the platform is used in aggregate. You can manage cookie preferences through your browser settings; some functional cookies are required for the account session to work correctly.
Account Security Practices
Your account password is stored in hashed form — we cannot read it, only verify it. If you suspect unauthorised access, change your password from the account security page immediately and contact support to flag the incident for review.
Data Retention Schedule
Active account data is kept for as long as the account remains open. After closure, records are retained for the period required under applicable Philippine law or any other eligible jurisdiction's rules, then removed or anonymised as required.
Requesting Policy Changes
If this policy is updated, the revised version will be posted at taya7/privacy-policy/ with the date of change noted at the top. Continued use of your account after a policy update means you have seen the updated terms; check this page when prompted.
POLICY FAQ
Common Questions About Your Privacy at taya7
These are the questions we hear most often about how your data is handled, what rights you have and how to act on them. If your question is not answered here, contact our support team directly through the channels listed above.
What personal data does taya7 collect when I open an account?
We collect your registration details — name, contact information and the payment method you set up. If you use Maya, GCash or GrabPay, we record transaction references only. We also collect browsing and session data to keep the platform running correctly on your device.
Does taya7 store my GCash or Maya wallet password?
No. Your wallet PIN and login credentials for GCash, Maya or GrabPay never pass through our system. We receive only the transaction reference generated by the payment provider to confirm that a deposit or withdrawal was processed.
Can I see all the data taya7 holds about me?
Yes. Log in and check your account profile for the details stored there. For a full data summary, send a written request to our support email. We will respond within the timeframe required under applicable data protection rules.
How do I correct wrong information on my account?
If the detail is editable in your account profile, update it directly there. For fields you cannot change yourself — such as your registered name — contact support with the correct information. We verify your identity before making the change.
Does taya7 share my personal data with advertisers or third parties?
We do not sell personally identifiable data. Advertising partners may receive aggregated, non-identifying signals only. Third-party services you access through a link on our platform — including payment processors — operate under their own separate policies.
How long does taya7 keep my data after I close my account?
After an account is closed, we retain records for the period required under applicable law in the Philippines or any other eligible region. Once that period ends, records are deleted or anonymised. We will confirm the specific retention period when you raise a closure or deletion request.
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